Returns & Refund Policy

Refund Policy

At Claroy, we're committed to providing you with products that help protect your family's air quality and give your child cleaner, healthier air to breathe. We believe in the effectiveness of our products and recommend you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at support@claroy.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We're confident that our products work, and we encourage you to try them for a minimum of 14 days so you can experience the full benefits of Claroy. If you're still unhappy and wish to return your item, you may do so after 14 days, within the 60-day period covered by our money back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or emailing us directly at support@claroy.com. To help us expedite your return, please provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or is physically broken. Damaged packaging that occurred during shipping — such as dented boxes — with a product still in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, email us at support@claroy.com and include a clear photo of the damage. We will determine if you're eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is used at checkout. If the address is incorrect and we are not notified within 24 hours of the order being placed, you will not be entitled to a resend or a refund.

Claroy reserves the right to modify this Return & Refund Policy at any time, and it is the customer's responsibility to review the most current version before purchasing or using our products. By purchasing and continuing to use Claroy products, customers indicate their acceptance of this Return & Refund Policy.